Return & Shipping Policy for Woodtoe

Thank you for shopping with Woodtoe! We are committed to delivering high-quality Montessori wooden toys and providing a pleasant shopping experience for you and your family. 
Please read our return and shipping policy carefully below.

* Shipping Information
### Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding weekends and US public holidays) after payment confirmation. 
Orders placed on weekends or holidays will be processed on the next business day.

** Shipping Time & Delivery
Standard shipping takes approximately 5–10 business days to arrive after dispatch. Shipping times are estimated and not guaranteed; delays may occasionally occur due to courier issues, weather, or peak holiday seasons.

You will receive a shipping confirmation email with tracking information once your order has shipped.

*** Return Policy
### Eligibility for Returns
We accept returns for unused, unopened, undamaged items within 30 calendar days from the date you receive your order.
Items must be returned in their original packaging with all accessories, manuals and tags included. Used, damaged, customized or clearance items are not eligible for return.

Important Note: Your 30-day return window starts on the day you receive the package, **not on the date you place your order**. Your return period will NOT expire before you receive your goods.

### How to Start a Return
1. Please send an email to woodtoe168@gmail.com with your order number and a brief description of your return request.
2. Our customer team will review your request and
 reply with a return authorization (RA number) and return shipping instructions within 2 business days.
3. Do NOT send items back without prior authorization. Unauthorized returns will not be accepted.
4. You are responsible for return shipping costs unless the return is caused by our mistake (wrong item shipped, defective product). Original shipping fees are non-refundable.

*** Refund Processing Time
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 3–5 business days.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the funds to show in your account, depending on your bank's processing speed.

**** Exchanges
We offer exchanges for defective or incorrectly shipped products within the same 30-day return window. To request an exchange, contact our support email above. Exchange shipping will be covered by us if the error is on our side.

### Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery and attach clear photos of the product and packaging. We will arrange a replacement or refund accordingly.

## Final Notes
Woodtoe reserves the right to update this policy at any time. Changes will take effect once posted on this page.

If you have any questions about our shipping, return or refund rules, feel free to reach us at woodtoe168@gmail.com.

We truly appreciate your trust and support for Woodtoe, and hope our toys bring joyful playtime to your little ones!